Q: Who exactly is FarrahC?
A: Hey there! So glad you asked! 🌟 FarrahC is your go-to clothing brand for unique, timeless pieces crafted from the finest fabrics. We pour our hearts into every design, making sure you feel special and stylish every time you wear our clothes😊✨
Q: Are you a dropshipping company?
A: Not at all! We’re not a dropshipping company. We have our own team of designers, pattern makers, and a dedicated factory. While our styles are often imitated and you might see our pictures used by other sellers, the quality of their clothes doesn't compare to ours. We take pride in crafting unique, high-quality pieces that you won't find anywhere else.👗
We also capture and share photos and videos showcasing the fine craftsmanship and intricate details of our clothes, often comparing them to knockoffs. You can find these on our website and on our Instagram @FarrahCclothing. When you receive our pieces, you'll immediately notice the superior workmanship, fit, and fabric quality.💫
Q: Where do you ship from, and do you offer worldwide shipping?
A: Great question! 🌍 We ship all our fabulous pieces straight from Hong Kong, and yes, we do offer worldwide shipping. Plus, enjoy free shipping on orders over $150! If you have any specific shipping questions, just let us know! 💌✈️
Q：What are your shipping method and delivery times?
A: We use air freight for all our shipments.✈️Delivery times depend on where you are and the shipping method you pick. While we do our best to give you accurate delivery estimates and actively follow up with the courier to ensure your order arrives as soon as possible, things like customs checks, busy seasons, and unexpected delays can sometimes affect the timeline. So, the estimated times on our website are just a reference. For more detailed delivery info, check out our 'Delivery & Return' page.😊
Q: How can I find my size?
A: We’ve got you covered! 🪡Each size of our clothing is measured flat and comes with fabric stretch details, which you can find in our size guide. If you’re still unsure after checking the guide, we highly recommend reaching out to our customer service team for personalized assistance. We’re here to help you find the perfect fit and avoid any extra costs from returns or exchanges due to sizing issues!🧵
Q:What should I do if I receive a damaged or incorrect item?
A: Don't worry if you receive a damaged or incorrect item. Simply contact us, and we'll take care of it for you! Your satisfaction is our priority.🧶
Q: What if the item I purchased doesn't fit me, I don't like it, or I simply don't want it anymore?
A: If your item has all tags and labels attached, remains unworn, unwashed, unsoiled, and is within our 30-day return period after delivery, please contact us at support@farrahc.com and ship it back following the instructions we provide. Once we receive your return, we will send you an email to confirm that we’ve received it. If there are no exceptions with your return, your request will be processed within 2-3 working days.✈️
Refunds for full-priced items are issued to your original payment method. Refunds for items discounted between 20%-49% can only be processed through a Gift Certificate to be used on our site. Items discounted at 50% or more are not returnable (for exchange or refund). If your order had any shipping costs, these will not be refunded.
To return your order, please use a ‘TRACKED’ Service as we can only refund items that are returned to us. We do not reimburse you for your postage cost back to us.✨
Q: How can I contact customer service?☎️
- Customer support email: support@farrahc.com
- Instagram message: farrahcclothing
- Live chat on web page.